Returns + Exchanges

## Event Registration

### Cancellation by Participant
– Full refund: Available for cancellations made 14 or more days before the event
– Partial refund (50%): Available for cancellations made 7-13 days before the event
– No refund: For cancellations made less than 7 days before the event

In lieu of a refund, you may:
– Transfer your registration to another person
– Convert your registration fee to a tax-deductible donation
– Apply your fee to a future event (within 12 months)

### Cancellation by Ecomus
If we cancel an event, participants will receive a full refund or the option to transfer registration to a rescheduled date.

## Membership
### Annual Memberships
– Annual memberships are non-refundable but may be transferred to another individual
– Auto-renewal of memberships can be canceled at any time by contacting [email protected]

### Monthly Memberships
– Monthly recurring donations can be canceled at any time by contacting [email protected]
– Cancellations will be processed within 5 business days

## Merchandise
– Unworn/unused merchandise may be returned within 30 days of purchase for a full refund
– Shipping costs are non-refundable unless the item is defective
– Exchanges are available for items of equal value

## Processing Time
– Refunds will be processed within 10 business days
– Credit card refunds will appear on your statement within 1-2 billing cycles

## Contact Information
For questions about our refund policy or to request a refund, please contact:
Email: [email protected]

## Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated “Last Updated” date.